Customers Control Panel


DoliCloud plans include several help/support services





Ticket support:

Ticket support is included for all Premium customers.

Tickets can be submitted using your customer dashboard ( for customer accounts created after the 1st of June), menu Other - Support.


Bug reports:

Bugs can be reported by using the ticket support service (see prior note on submitting tickets).

Bug fixes will be included into official Dolibarr versions and deployed after official Dolibarr releases (major or minor versions), except if no workaround is available, in which case the fix will then be deployed immediately.



Release upgrades:

Upgrade to stable releases (feature and bug fix releases) are available on customer request, few days after the official Dolibarr release, for all plans and for all customers, at no extra charge.



Backup and restore:

A backup of your data (database and files) is done once a day. Restorations required by customers will however be chargeable at 50 Euros, if this is due of an incorrect customer action. Restoration is free, if the problem is due to a hardware or software problem at the hosting end.



FAQ written by the DoliCloud support team.