Customers Control Panel
Once a paid plan and payment mode has been selected, DoliCloud payments are made monthly by default. But you can request to pay yearly
if and only if you subscribed to the Premium plan (see comparison of plans)
* To request for yearly payments, you send a message to the support team from your customer dashboard (https://myaccount.dolicloud.com), menu Other - Support, with the following message:
"I own an instance of Dolibarr ERP CRM, with Premium plan, on DoliCloud with the following URL: https://replacewithyoururl.with.dolicloud.com. I have checked that my country and my Tax/VAT number are correctly defined into my customer dashboard (https://myaccount.dolicloud.com), so, can you please send me the link to make a consolidated payment for the coming year?"
You will receive an email to pay for your subscription for one year (we will take into account the current number of enabled users in your account to define the amount). At any time, you are able to add more users. The excess charges for the months involving the extra users will be invoiced to you at the end of year.
* To switch from a yearly payment to a monthly payment, check if your default payment mode is up to date in your customer dashboard (https://myaccount.dolicloud.com). Then, send a message via the support feature of your customer dashboard with the following message:
"I own an instance of Dolibarr ERP CRM on DoliCloud with the following URL: https://replacewithyoururl.with.dolicloud.com. Can you please change my billing frequency to one invoice per month? I have checked that my payment method for monthly payments is accurate."
Note: For monthly payment, only payments using Credit or Debit card are possible, even if you are a Premium customer.
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