dolibarr_actualizaciones

DoliCloud plans includes several help/support services...

 

 

 

 

Ticket support:


Ticket support is included for all Premium customers.

For the moment, ticket must be addressed by emails to This e-mail address is being protected from spambots. You need JavaScript enabled to view it with following content :

 

Customer Instance (should looks like this xxx.on.dolicloud.com) :   _______.on.dolicloud.com

Question or problem : 

Step to reproduce problem on your instance : 

 


Bug reports:


Bugs can be reported by using the ticket support service ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ).

Bug fixes will be included into official Dolibarr version and depoyed after official Dolibarr releases (major or minor versions), except if no workaround is available (fix will then be deployed immediatly).

 

 

Release upgrades:


Upgrade to stable releases (feature and bug fix releases) are deployed few days after official Dolibarr releases for all plans for all customers, at no extra charge.

 

 

Backup and restores:


A backup of your data (database and files) are done once a day. Restoration required by customer will however be charged 50 euros, if this is due of an incorrect customer action. Restoration is free, if origin is a hardware problem of hoster.