Customers Control Panel
the years gone by most people would have opted for hosting their
enterprise resource planning (ERP) and customer relationship
management (CRM) systems on-premise. Their argument for doing this
was that hosting on-premise was more secure. However, today, that
argument is not so clear-cut. SaaS providers now offer top-notch
This leaves many businesses with some confusion. The question that is top
of mind at this point is whether your ERP and CRM is more or less
secured when it is hosted by a SaaS provider, in comparison to when
you host it by yourself. It is an important question to answer
because the safety of your company’s data is imperative.
business wants to ensure that their data and information is safe from
hackers, is securely backed-up, and is not vulnerable to viruses and
malware. To help you ensure that your ERP and CRM systems are
defended, we take a look at the security you get when you use a SaaS
provider versus the security you get when hosting by yourself. This
will help you to decide which option is best for you.
we dive into the ins and outs of security on Saas and on-premise
solutions, let us take a quick look at the importance of security.
Although we’re quite sure we don’t have to spend a lot of time
convincing you that it is imperative.
your ERP and CRM systems are filled with confidential data and
information. They hold insights into your organization’s finances,
and much more. This makes them attractive targets for malicious
actors wanting to steal this information.
these systems not be properly secured, there will be several
catastrophic consequences to face. First and foremost, you will
likely lose a lot of money to a security breach. If this doesn’t
end up putting you out of business, then the damage caused to your
company’s reputation due to the breach in security might.
the other hand, if the security issue is about losing files to
viruses or due to a lack of proper back-ups, then you’ll have to
face the repercussions of losing a massive amount of irreplaceable
information. This may cripple your business, which is why you must
put time and effort into security.
it comes to choosing between SaaS and On-premise, in terms of
security alone, there are various factors that need to be kept in
mind. We’ll take a look at these factors below, to help you gain a
clearer picture of both SaaS and on-premise security for your ERP and
of the most significant draw-ins of going for a Saas solution is that
no matter the size of your company, they give you high-grade safety,
the same as they would for a large corporation. By opting for a Saas
solution, you get this security along with it.
means that your software is protected in various ways. For example,
firewalls, access controls, antivirus software, and systems that
prevent intrusion could all be part of the security that you get when
you use a Saas solution. In addition, the facilities in which Saas
providers host their software is likely to be extremely secure,
providing an extra layer of protection for your company and its
the other hand, when you opt for the on-premise option, your ERP and
CRM software may not be as guarded. All security measures need to be
handled by your organization.
most cases, when it comes to ensuring the safety of software, without
expert help, people think that a simple antivirus is enough to
protect them. The truth is that antivirus is far from enough, and you
will have to facilitate the implementation of high-grade security on
your own, which can be difficult. Clearly, the level of safety
measures is better with a Saas provider.
it comes to updating software, Saas providers do it all for you since
they often team up with software engineers or have teams of their own
to take care of this. And, this is usually done as soon as updates
become available. Consequently, this ensures that you are never
vulnerable to attacks as a result of out of date software.
if your software is hosted on-premise, all software updates have to
be managed by you and your team. This can be difficult to do.
Furthermore, each device in your office needs to be updated and that
can be very time-consuming. It is also quite costly to ensure that
you have the facilities, resources, and relevant staff to manage and
carry out software updates on a regular basis.
compelling argument in favor of Saas providers is the fact that they
often have higher levels of expertise, which means that they are more
capable of providing a stronger security solution.
on-premise, you have to do security on your own, and you might not
have the expertise (or you may not have access to anyone with the
relevant knowledge and skills). Of course, it is fairly simple to
figure out the basics like antiviruses, and it is not too difficult
to implement policies like granting or denying access to people
requesting to see your data.
if you want higher-grade security, you’ll need higher levels of
expertise. And this is why many are now opting for Saas solutions.
Saas providers follow best practices and ensure that you are
protected on all fronts, as they often have data security specialists
on their teams. You may not have these types of specialists in-house,
and so an on-premise CRM and ERP system may be a bit riskier.
can’t ignore the fact that server failures often occur, and when
they do, they put organizations at risk. If you are hosting your CRM
or ERP system on an on-premise server, and that server fails, you may
be at risk of losing access to all the information and data for a
long period of time. This will be detrimental to your business.
What’s worse is that if your data is not backed up, you may lose it
this may not be a security breach, it is still an issue of security.
If your ERP or CRM system is hosted by a Saas provider, however, it
is unlikely that such an issue would arise. This is because Saas
providers have servers that are more fault-tolerant, and they have
backup plans for when servers do fail.
most cases, if a Saas provider’s server fails, your CRM and ERP
systems will be moved to secondary servers, and will thus still be
available to you. In fact, it is unlikely that you will even notice
that the servers were down.
now, it may seem as though Saas providers are the way to go. They are
better at providing stronger security measures, they ensure your
systems are always updated and that servers crashing are not an
issue, and they are likely to have more security expertise than most
people within your organization.
are factors that are worth keeping in mind when you’re deciding
whether you should use an on-premise or a Saas solution. However, as
you will see in the following section, not everything is negative
when it comes to the on-premise solution. In fact, there are a
variety of ways in which it may actually be better.
you may have noticed above, there are quite a few areas in which
on-premise solutions fall short (in terms of security). But, as we
mentioned, they have many advantages too. Let’s take a look at some
of the security advantages of going the on-premise route.
of the most common arguments for on-premise solutions is that you do
not have to put your data and information in the hands of a third
party. When you use a Saas provider you are trusting them to keep
your most valuable information safe. Many organizations do not feel
comfortable with doing that.
opting for on-premise solutions, you don’t have to worry about
third parties at all, as everything is hosted and managed by your
a security standpoint, another advantage of using an on-premise
solution is that there is much more clarity in a lot of areas since
everything is controlled from within your organization. There is
clarity about the design of the solution, and this means that you
know how it is structured and how it works, which will lead to much
fewer mistakes that could put the security of your systems at risk.
there is clarity about roles and responsibilities for taking care of
the systems. Since you host on-premise, you are 100% responsible for
all security requirements and there are no grey areas where you may
wonder “should I be doing this, or is it the responsibility of the
Saas provider?”. This way, you know exactly what to train and
prepare your staff for and your security can be very strong.
in regards to clarity, you can decide on which aspects of security
needs to be implemented, since you are in control. You won’t have
to settle for accepting things you don’t need or don’t want,
which can often happen if a provider does not have a good
understanding of how your company works and what it does.
you know your company best, you’ll have the highest level of
clarity, to decide on what tools are best for you.
one of the most convincing advantages of using an on-premise solution
is that your customers will prefer it. In the same way that you may
not want to trust your critical data and information in the hands of
a third party, your customers probably don’t want that either.
if your CRM is being hosted by a Saas provider, your customers may
not be happy with that as they might feel secure with their
information being in the hands of a Saas provider they know nothing
putting in a little extra effort to host on-premise (and ensure that
your on-premise security is as strong as it can be) you will likely
have more loyal customers. You’ll also be able to charge customers
a bit more for offering them this type of security.
you can see, there are pros and cons to both on-premise and Saas
solutions, when it comes to security. And, if you look around and do
some research into the debate, you’ll see that there is a wide
range of opinions as to which one is better for security too. The
truth is that there is no real answer to the question of which you
the answer depends on what your organization’s security needs are,
and also what your organization’s hosting needs are (to read more
about on-premise vs Saas solution hosting, read our blog post here).
are some additional factors to consider when you’re making your
bad are the security threats in your region?
sensitive is your data and information? Would it be absolutely
detrimental if a hacker got a hold of it or if it was ruined by
viruses and malware?
your organization afford to spend time, money, and manpower on
building a security system on-premise?
questions will help you decide which route to take. Both on-premise
and saas solutions are good options. You simply have to consider
which set of pros and cons you prefer to deal with.
between a Saas solution and an on-premise solution for your ERP and
CRM doesn’t need to be complicated and stressful. Really it is as
simple as deciding what your organization is able to do for itself
and what it needs to outsource. Either way, Dolibarr has got you
covered since we offer both an on-premise and a Saas solution for your ERM and CRM.
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