FAQ - I forgot my login or password (dolibarr, dashboard, sftp or mysql)

dolibarr_jerarquia

 

Every DoliCloud customers may have several logins/passwords. So first, you must define which login/password you forgot. This is list of all of them :

 

 

 

  • Login/password of Dolibarr ERP & CRM: This is the account used to use Dolibarr ERP & CRM software.
  • Login/password of DoliCloud dashboard: This is the account used to access your DoliCloud control panel with status of your instance and your customer profile.
  • Login/password of the Sftp service: This is required only for experienced users who want to download/submit or edit Dolibarr program files with a Sftp client.
  • Login/password of the Mysql database: This is required only for experienced users who want to read/edit the mysql database with external tools.

 

You will find solution into one of the dedicated chapter, according to which login/password your forgot.

 

 

 

Login/password of Dolibarr ERP & CRM:

 

This is the account used to use Dolibarr ERP & CRM. You may have several users you created yourself into Dolibarr, but the first users was created automatically during registration process.

To retreive this login/password of this super user, you can follow this steps:

- If you did not change it, login is admin and password is the same than the one sent by email for your dashboard access, once your instance was created. Take a look into your message box to retreive it. EMail topic should start with "Welcome to Dolicloud".

- If you fails, go onto your Dolibarr URL. It should be the URL thats looks like this:  https://yourinstance.on.dolicloud.com  (replace yourinstance with your instance name).

- Once on the login page, click on link "Forgotten password" and follow instructions.

- If you lost the login or if the previous steps fails, send an email to the Dolicloud support team. You will find it the email to use into the menu "Support" of your DoliCloud dashboard available at https://www.on.dolicloud.com/

 

 

Login/password of DoliCloud dashboard:

 

This is the login/password to go to the DoliCloud dashboard found at URL: https://www.on.dolicloud.com/

To retreive your login or password, you can follow this steps:

- Your login is the email you used to register.

- You should have received your DoliCloud dashboard password by email, during your registration. Take a look into your message box to retrieve it. EMail topic should start with "Welcome to Dolicloud".

- If you lost them or changed it, go onto the DoliCloud dashboard URL https://www.on.dolicloud.com/ and click on "You forget your password". Fill here the email you used during your registration to DoliCloud service. You will received instruction to reset your password.

- If your email has changed too, send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and provide us the name of your instance (the first part of your Dolibarr ERP & CRM login page http://yourinstance.on.dolicloud.com).

 

 

Login/password of the Sftp service:

 

This account is used only for experienced users that want to read/edit files directly on the DoliCloud server with a Sftp client (like FileZilla or WinSCP for example).

To retrieve your credentials:

- Go onto the DoliCloud dashboard URL https://www.on.dolicloud.com/

- Click on the "arrow" at the end of the line of your instance. Click on tab link "SSH and FTP".

- You will find credentials (hostnameusername and password) to connect using Sftp.

 

 

Login/password of the MySql database:

 

This account is used only for experienced users that want to read/edit the databases directly with a SQL request tool (like squirrelsql or mysqladmin for example).

To retrieve your credentials:

- Go onto the DoliCloud dashboard URL https://www.on.dolicloud.com/

- Once logged, Click on the "arrow" at end of the line of your instance. Click on tab link "Database".

- You will find credentials to connect to Mysql database on this page (hostname, portdatabasenameusername and password)

- If you have a mysql command line client, you can make a test using the following command:

mysql -A -u username -p'password' -h hostname -D databasename


 

 

 

 

FAQ written by DoliCloud support team