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Frequently Asked Questions (FAQ)

Technical questions

I already use same application onto another server. How can I migrate to DoliCloud ?

I have a backup of my application. How can I restore it into DoliCloud ?

How to make my own backup of my DoliCloud instance ?

I forgot my login or password (My application, Dashboard, Sftp or Mysql) ?

How to access my files using a SFTP client ?

How to access my database using a Mysql compatible client ?

How to add an external module into my instance ?

How to force usage of crypted and secured HTTPS protocol with my instance ?

EMails sent from application goes into Spam

User questions

How to change or add a new Vat rate for my country ?

Commercial/partneship questions

How cost DoliCloud ?

Where can I find invoices DoliCloud service charges to me ?

Is DoliCloud compatible with GDPR ?

¿Cómo cancelar y cerrar mi cuenta/subscripción a mi DoliCloud?

Error de pago con mensaje "Su banco ha rechazado nuestro intento de autorizar su tarjeta"

How to become a Dolicloud reseller ?

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